Customer Service: Liner division

Eligible candidates must comply with the following :

• Maintaining customers focus on all times and answering to customer’s enquiries using the company’s  standard guidelines.
• Handle client principal queries, answer general inquiries and complaints.
• Taking booking, rate filings, general cargo, Haz cargo and ODC to be handled.
• Support services to Documentation, Operational & Sales.
• Act as a liaison between clients and operations & other departments to ensure efficient service levels are delivered to the clients.
• Follow up with shippers on a daily basis.
• Identifying and escalating consistent or recurring problems with the system’s functionality.
• Assisting management and Team Manager with any assigned special projects and providing backup as a team for and on behalf of
• the team.
• Sending load list details to the Ops team and sending SOB’s as to all the shipper’s/ forwarder’s

Gender : Male / Female

Contact: hrd@parekhgroup.in